Terms of Service

Welcome to Doorbite. These Terms of Service ("Terms") constitute a legally binding agreement between you and DoorBite Ltd. ("Doorbite", "we", "us", or "our"), a company registered in the Federal Republic of Nigeria.

These Terms govern your access to and use of the Doorbite mobile application (Customer App and Rider App), the website at doorbite.ng, and all related services, features, and content (collectively, the "Platform").

By creating an account, placing an order, signing up as a rider, or listing a restaurant on Doorbite, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

To use the Doorbite platform as a customer, rider, or restaurant partner, you must meet the following eligibility requirements:

• You must be at least 18 years of age. Doorbite does not permit use by anyone under 18.
• You must have the legal capacity to enter into a binding contract under Nigerian law.
• You must provide accurate, truthful, and complete information when registering or signing up.
• You must not have been previously banned or removed from the Doorbite platform for violations of these Terms.
• Riders must hold a valid form of identification (NIN) and possess a roadworthy vehicle in Benin City.
• Restaurant partners must be legitimately registered businesses or sole traders operating in Nigeria.

To access most features of the Doorbite platform, you must create an account. You are responsible for maintaining the security of your account and all activity that occurs under it.

• You must provide your real name, a valid Nigerian phone number, and a working email address.
• You may only hold one active account on the Doorbite platform.
• You must not create an account on behalf of another person without their explicit permission.
• Your account is personal and non-transferable.

• You are responsible for keeping your password confidential and not sharing it with anyone.
• You must notify us immediately at Hello@doorbite.ng if you suspect unauthorised access to your account.
• Doorbite will never ask you for your password via phone, SMS, or email.

You must keep your account information up to date at all times, including your delivery address, phone number, and payment details. Doorbite is not responsible for failed deliveries or incorrect charges resulting from outdated account information.

When you place an order through Doorbite, you are entering into a contract of sale directly with the restaurant. Doorbite acts as an intermediary marketplace and technology platform — we are not the seller of the food.

• Orders are confirmed once you receive an in-app confirmation and the restaurant accepts your order.
• You may not cancel an order once the restaurant has started preparing it.
• If a restaurant is unable to fulfil your order, you will receive a full refund within 3–5 business days.
• Doorbite reserves the right to cancel orders suspected of fraud or policy violations.

Restaurant menus, prices, and availability are set and managed by individual restaurants. Doorbite does not guarantee that all items listed are available at any given time. If an item is unavailable after you order, the restaurant or Doorbite will contact you to offer a substitution or refund.

Once placed, orders cannot be modified through the app. If you need to make a change immediately after placing an order, contact our support team via in-app chat within 2 minutes of order placement. We cannot guarantee changes can be made after the restaurant begins preparation.

Doorbite accepts payment by debit card, credit card, bank transfer, and cash on delivery (where available). All prices are displayed in Nigerian Naira (₦) and include applicable taxes.

• Card payments are processed securely by our certified third-party payment partners. Doorbite does not store your card details on its servers.
• Payment is charged at the time your order is confirmed.
• For cash on delivery orders, payment must be made in full to the Rider upon receipt of your order.
• Failed or declined payments will result in automatic order cancellation. Please update your payment details and re-order.

A delivery fee applies to each order and is calculated based on distance. The exact delivery fee will be displayed clearly in the app before you confirm your order.

Situation	Refund	Timeline
Restaurant cancels your order	Full refund including delivery fee	3–5 business days
Item missing from your order	Refund for the missing item(s)	3–5 business days
Wrong items delivered	Full or partial refund after review	3–5 business days
Order not delivered	Full refund including delivery fee	3–5 business days
Food quality complaint	Reviewed case by case	Up to 7 business days
Customer cancels after preparation	No refund	—

To request a refund, open the relevant order in the Doorbite app and tap "Report an Issue" within 24 hours of delivery. Refunds are returned to the original payment method.

Doorbite facilitates delivery of food orders through a network of independent Riders. Delivery times are estimated and not guaranteed, though we aim to maintain an average delivery time of 25 minutes within Benin City.

• You are responsible for providing an accurate and accessible delivery address.
• If a Rider is unable to locate your address after reasonable attempts, they will contact you via the in-app messaging system.
• If you are unreachable and the Rider cannot complete delivery, the order may be marked as delivered or returned, and no refund will be issued.

All orders are sealed by the restaurant before pickup. If you receive an order with a broken or missing seal, you must report this immediately via the app before consuming any food. Sealed orders reported as tampered with will be investigated, and a refund or replacement will be issued at our discretion.

Doorbite currently operates within Benin City, Edo State. Delivery availability may vary by location within the city. The app will notify you if delivery is unavailable to your specified address.

Doorbite is not liable for failed deliveries caused by circumstances beyond our reasonable control, including but not limited to: incorrect address information provided by the customer, road closures, extreme weather, or civil disturbances.

You agree to use the Doorbite platform only for lawful purposes and in accordance with these Terms. The following conduct is strictly prohibited:

• Using the platform to place fraudulent, false, or malicious orders.
• Harassing, threatening, or abusing Riders, restaurant staff, or Doorbite employees through any communication channel.
• Attempting to circumvent, disable, or interfere with any security features of the platform.
• Using automated systems, bots, or scripts to interact with the platform without our prior written consent.
• Scraping, copying, or reproducing any content from the platform without authorisation.
• Impersonating another person or entity, or misrepresenting your affiliation with any person or organisation.
• Posting false, defamatory, or misleading reviews or ratings.
• Using the platform in any way that violates Nigerian law or any applicable local regulations.
• Attempting to access accounts, data, or systems belonging to other users without authorisation.

Riders who join the Doorbite platform operate as independent contractors, not employees of DoorBite Ltd. By registering as a Rider, you agree to the following additional terms:

• You must be at least 18 years old, hold a valid NIN, and own or have lawful use of a roadworthy vehicle.
• You must maintain a valid Nigerian bank account for weekly settlement payments.
• You must complete deliveries in a safe, professional, and timely manner.
• You must not consume, open, tamper with, or delay any customer's order.
• You must behave respectfully and professionally toward customers, restaurant staff, and Doorbite representatives at all times.
• You must keep your vehicle roadworthy and insured at all times while using the platform.
• You must comply with all applicable Nigerian traffic laws and road safety regulations.

Rider earnings are calculated based on the number of completed deliveries, distance, and any applicable bonuses. Earnings are paid weekly every Tuesday directly to your registered bank account. Doorbite reserves the right to withhold payment pending investigation of any reported misconduct or fraud.

Riders are not employees of Doorbite and are not entitled to employee benefits, including pension contributions, sick pay, annual leave, or termination payments. Riders are solely responsible for their own tax obligations, including income tax and VAT where applicable.

Doorbite may deactivate a Rider's account for persistent low ratings (below 3.5 stars), repeated order cancellations, confirmed misconduct, fraudulent activity, or any breach of these Terms.

Restaurants listed on the Doorbite platform agree to the following terms in addition to any separate Restaurant Partner Agreement signed at onboarding:

• Restaurants are responsible for the accuracy of all menu items, descriptions, photographs, allergen information, and prices listed on the platform.
• Prices must match or be no higher than those offered in-store. Price gouging through the Doorbite platform is prohibited.
• Menu updates must be submitted through the Partner Dashboard and may take up to 24 hours to reflect on the app.

• All food prepared for Doorbite orders must meet Nigerian food safety standards and any applicable NAFDAC regulations.
• Restaurants must seal all orders in tamper-evident packaging before Rider pickup.
• Restaurants are liable for any illness or injury caused by contaminated, spoiled, or incorrectly prepared food.

Doorbite charges a commission on each completed order as agreed in the Restaurant Partner Agreement. Commission is deducted before settlement. Weekly settlements are processed every Tuesday directly to the restaurant's registered bank account. Doorbite provides itemised settlement reports through the Partner Dashboard.

Restaurants must maintain an average customer rating of at least 3.0 stars. Persistent low ratings, repeated order rejections, or failure to meet preparation time standards may result in reduced visibility on the platform or removal.

All content, features, and functionality of the Doorbite platform — including but not limited to the Doorbite name, logo, app design, user interface, text, graphics, photographs, software code, and trademarks — are the exclusive property of DoorBite Ltd. and are protected by Nigerian and international intellectual property laws.

• You may not copy, reproduce, modify, distribute, transmit, display, or create derivative works from any part of the Doorbite platform without our prior written consent.
• The Doorbite logo and name may not be used in any commercial context without explicit written permission from DoorBite Ltd.
• Restaurant partners grant Doorbite a non-exclusive, royalty-free licence to use their name, logo, menu content, and food photographs for the purpose of listing and promoting their restaurant on the platform.

If you believe any content on the Doorbite platform infringes your intellectual property rights, please contact us at Hello@doorbite.ng with details of the alleged infringement.

To the fullest extent permitted by applicable Nigerian law, DoorBite Ltd. shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
• The quality, safety, accuracy, or legality of food items sold by restaurant partners.
• Delays in delivery caused by factors outside our reasonable control, including traffic, weather, or road conditions.
• Loss or damage arising from your failure to maintain the security of your account credentials.
• Any content posted by third parties on the platform, including restaurant menus, photos, or customer reviews.
• Platform downtime, technical errors, or interruptions to service.
• Actions or omissions of independent Riders while not on an active Doorbite delivery.

Where liability cannot be excluded under Nigerian law, our total liability to you in respect of any single claim shall not exceed the value of the order giving rise to the claim.

Either party may terminate the relationship governed by these Terms at any time.

You may close your Doorbite account at any time through the Settings menu in the app, or by contacting us at Hello@doorbite.ng. Closing your account will cancel any pending orders and forfeit any unused promotional credits. Your data will be handled as described in our Privacy Policy.

Doorbite reserves the right to suspend or permanently terminate your account without prior notice if we determine, in our sole discretion, that you have:

• Violated any provision of these Terms.
• Engaged in fraudulent, abusive, or illegal activity on or through the platform.
• Posed a risk to the safety of other users, Riders, or restaurant staff.
• Submitted false, misleading, or defamatory content.
• Repeatedly abused the refund or promotional systems.

If your account is suspended in error, please contact Hello@doorbite.ng and we will investigate promptly.

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Nigerian courts.

• Step 1 — In-app support: All disputes should first be raised through the in-app support chat or via Hello@doorbite.ng. We aim to resolve all complaints within 7 business days.
• Step 2 — Formal complaint: If your issue is not resolved through support, you may submit a formal complaint in writing to DoorBite Ltd., Benin City, Edo State.
• Step 3 — Mediation: If a formal complaint is not resolved within 30 days, either party may refer the dispute to mediation under the rules of the Lagos Court of Arbitration or other mutually agreed body.
• Step 4 — Litigation: If mediation fails, disputes may be pursued in the appropriate Nigerian court of competent jurisdiction.

Doorbite may update these Terms from time to time to reflect changes in our services, business practices, or applicable laws. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via in-app notification or email at least 14 days before material changes take effect.
• For significant changes affecting your rights, we may require you to re-accept the Terms before continuing to use the platform.

Your continued use of the Doorbite platform after the effective date of updated Terms constitutes your acceptance of the revised agreement. If you do not agree to the updated Terms, you must stop using the platform and may close your account.

Previous versions of these Terms are available on request by contacting Hello@doorbite.ng.

If you have any questions, concerns, or feedback about these Terms of Service, please get in touch with us:

For complaints about data handling, please refer to our Privacy Policy or contact our Data Protection Officer at privacy@doorbite.ng.